ITEM: Products of any type offered for sale (e-commerce services) on the Website.
Customer: the non-trading natural person making the order and with full legal capacity.
ORDER: purchase agreement for all of the Items selected by the customer via the Website's e-commerce service.
WEBSITE: website published by ISAKIN belonging to the Company BLACASIA and accessible at https://isakinparis.com/
The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You), the trader ISAKIN (hereafter referred to as We) belonging to the company BLACASIA , whose headquarters is situated at 9 rue André Del Sarte – 75018 Paris and registered on the register of companies and commerce in Paris , N° de TVA FR18791777634.
Any sale of Product(s) via the Website will be on the basis of these Terms of Sale. We suggest you print a copy of these and retain them for your records.
All orders will be confirmed only after payment has been accepted.
ISAKIN reserves the right to cancel or refuse an order in the event of a dispute with the Customer regarding a previous order.
ISAKIN is able to accept orders subject to stock availability. It shall inform the Customer of the availability of the Products sold on the website at the time the order is confirmed.
If, despite the best efforts of ISAKIN, the Products should be unavailable, ISAKIN will inform the Customer by e-mail as soon as possible. The customer may then cancel the order and receive a refund, if applicable, of any sums already paid.
Under no circumstances can ISAKIN be held liable for any permanent or temporary unavailability, nor can such give rise to any right to compensation or damages in favour of the Customer.
The prices displayed on the Estore are indicated in euros including all French taxes (French VAT and all other applicable taxes), and excluding shipping cost.
Shipping cost will be specified in the customer's cart, before the final confirmation of the order.
Prices may be modified at any time, without prior notice, particularly in the event of changes in tax or economic information. Items will be invoiced on the basis of the rates in force at the time the order is placed.
ISAKIN delivers its Products to worldwide.
Products are dispatched with the relevant delivery note, and sent to the delivery address provided by the Customer at the time of ordering. Delivery cannot be made to hotels or PO boxes. Delivery times quoted on the site are approximate times, which represent average processing and delivery times, only on business days. In order for these delivery times to be met, the customer must ensure that he/she has provided accurate and complete information with regard to the delivery address (for example, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
ISAKIN undertakes to inform the Customer of the progress of the processing of his/her order.
7.1. Accepted payment methods
Accepted payment methods are the following: credit or debit card (Visa, Mastercard et American Express), Paypal, apple pay.
7.2. Security of payment methods
Purchases are made securely. ISAKIN uses 100% secure payment solutions. For payments by credit card (debit or credit card, Visa, mastercard and Amex), Stripe or Paypal are responsible for ensuring the security of payments. All information provided by customers to ISAKIN is rigorously protected ensuring the confidentiality and security of each transaction.
7.3. Conditions of instant payment
Instant payment must be made in full at the time of ordering. At no time may the sums paid be considered as down payments or deposits. The Customer shall pay for his/her order by bank card (Visa, Mastercard, American Express) in accordance with the provisions of this article or via PayPal, e-gift cards or credit notes.
For each transaction, the Customer must provide the number appearing on the front of the card, the expiry date of the card and the security code appearing on the back of the card (last three digits).
Provision by the customer of his/her bank card number constitutes authorisation for ISAKIN to debit his/her account up to the amount of his/her order.
ISAKIN retains ownership of the item until the Customer has paid in full for the item.
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and ISAKIN, by any appropriate means, of any complaints within 14 days of receipt of the product.
RETURNS, RIGHT OF WITHDRAWAL
Return costs are at the customer's expense.
You have a period of fort (14) days following receipt of your order to inform us of your wish to return part or all of your order.
If the delivery method is click and collect in shops or delivery in pick-up point, the delivery date is the date of the arrival of the product in the shop or in the pick-up point and not the date the client went to get the order.
To return a product, the Customer must first request a return in the "My Orders" section of the ISAKIN website.
All returns must be sent back within 14 days in accordance with the Hamon law (article L221-18 of the Consumer Code.) or returned to the shop. Returned items must be in their original condition.
If the item is not returned by the customer within fourteen days of receipt of the postage label, the return is considered void and the customer must keep the product.
The returned Product will be refunded within a maximum of fourteen (14) days from its receipt by ISAKIN, by crediting the amount to be refunded to the Customer's bank account.
Should the customer fail to comply with these conditions, in particular the return conditions, ISAKIN will not be able to refund the item.
Returns in shop for items purchased on the site are not possible.
Return address is:
ISAKIN (e-shop returns)
9, rue André Del Sarte
GUARANTEES AND LIABILITY
ISAKIN has only an obligation of means with regard to all stages of access to the site, from the order process to the dispatch of the parcel or subsequent services. ISAKIN cannot be held liable for any inconvenience or damage arising from the use of the Internet, in particular in the event of a disruption of service, external intrusion, or the presence of computer viruses or any other incident of force majeure, in accordance with legislation and case law.
Under no circumstances is the Customer authorized to download or modify the Site, in whole or in part, and in particular its content (products listed, descriptions, images, videos, etc.).
No part of this site may be reproduced, copied, sold or used for commercial purposes without the express written permission of ISAKIN.
Generally speaking, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site shall remain the full and entire property of ISAKIN.
The customer is therefore legally obliged to respect all intellectual property rights and may in no way use the trademarks appearing on the Site and where applicable on the Products, or register a trademark that is prejudicial to the rights holder, unless otherwise contractually stipulated.
The same shall apply to any other intellectual property right.
PRIVACY & DATA PROTECTION POLICY
Personal data may be gathered on the site and used by ISAKIN which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC (hereinafter "General Data Protection Regulation" or "GPDR").
ISAKIN is obliged to ensure the security and confidentiality of its customers' personal data in accordance with the GDPR. Customers' personal data (surname, first name, postal address, telephone number, email address) may be disclosed to ISAKIN service providers and partners, should their involvement be necessary in the processing and management of orders. These service providers and partners can only act on instructions from ISAKIN.
The purposes of the collection of personal data are detailed below:
- Processing of Customer orders (delivery, return, refund)
- Data relating to an order that has been placed will be transmitted to our banking service provider while payment is being made for validation of the payment.
- If the Customer subscribe to the ISAKIN Newsletter, he/she expresses his/her consent to receiving the brand's marketing communications.
- In accordance with the GDPR, the Customer has a right of access, rectification and opposition to the personal data concerning him/her (hereinafter referred to as the " Data Protection Rights").
- In accordance with data protection legislation, the Customer has the right to:
- Request a copy of all information held about him/her.
- Request the correction of his/her personal data.
- Request the total deletion of his/her account and personal data.
- To exercise this right the Customer must submit a request by email to: email@example.com, using the contact form or by post to: ISAKIN, 9 rue André Del Sarte, 75018 Paris FRANCE stating his/her surname, first name, e-mail address and customer reference. The customer's request must be signed and accompanied by a photocopy of an identity document.
- In accordance with the "Data Protection Rights" law, a response will be provided as soon as possible and at the latest within one month of the request.
- Storage of your data
- Data is kept for no longer than necessary for the purposes for which it was collected.
- Information commissioner:
- firstname.lastname@example.org will provide you with further information about your rights and obligations in relation to your personal data. He will also be the contact person for managing any request you may have about your personal data.
MARKETING AND NEWSLETTERS
ISAKIN may send its Customers marketing information related to the brand by post, e-mail, text message and/or telephone, subject to prior consent.
The Customer may at any time object to these marketing communications by clicking on the "unsubscribe" link at the end of the marketing emails, by sending a request by e-mail to email@example.com, by post, or by replying STOP by text message (within 3 days of receipt of a Études text message campaign).
In the event of an event of force majeure, the party concerned must inform the other party within fourteen (14) days of the occurrence of such an event, by registered letter with acknowledgement of receipt.
The following are expressly considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of an industrial or commercial nature, civil unrest, insurrection, war, bad weather, epidemic, obstruction of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of trade, computer failure, obstruction of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship.
All obligations of the parties will be suspended for the duration of the event of force majeure, without compensation.
Should the event of force majeure last for more than three (3) months, the contract may be terminated as of right without compensation for either party.
APPLICABLE LAW / DISPUTES
The https://isakinparis.com/ is run by a company under French law. The applicable law of our contractual relations is French law. In the event of a dispute, French jurisdiction shall be competent.