Termini e condizioni di vendita

DEFINITION

ITEM: Products of any type offered for sale (e-commerce services) on the Website.
Customer: the non-trading natural person making the order and with full legal capacity.

ORDER: purchase agreement for all of the Items selected by the customer via the Website's e-commerce service.

WEBSITE: website published by ISAKIN belonging to the Company BLACASIA and accessible at https://isakinparis.com/

INTRODUCTION

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You), the trader ISAKIN (hereafter referred to as We) belonging to the company BLACASIA , whose headquarters is situated at 9 rue André Del Sarte – 75018 Paris and registered on the register of companies and commerce in Paris , N° de TVA FR18791777634.

Any sale of Product(s) via the Website will be on the basis of these Terms of Sale. We suggest you print a copy of these and retain them for your records.

ORDERS

All orders will be confirmed only after payment has been accepted.

ISAKIN reserves the right to cancel or refuse an order in the event of a dispute with the Customer regarding a previous order.
ISAKIN is able to accept orders subject to stock availability. It shall inform the Customer of the availability of the Products sold on the website at the time the order is confirmed.
If, despite the best efforts of ISAKIN, the Products should be unavailable, ISAKIN will inform the Customer by e-mail as soon as possible. The customer may then cancel the order and receive a refund, if applicable, of any sums already paid.
Under no circumstances can ISAKIN be held liable for any permanent or temporary unavailability, nor can such give rise to any right to compensation or damages in favour of the Customer.

PRICES

The prices displayed on the Estore are indicated in euros including all French taxes (French VAT and all other applicable taxes), and excluding shipping cost.
Shipping cost will be specified in the customer's cart, before the final confirmation of the order.
Prices may be modified at any time, without prior notice, particularly in the event of changes in tax or economic information. Items will be invoiced on the basis of the rates in force at the time the order is placed.

DELIVERY

ISAKIN delivers its Products to worldwide.
Products are dispatched with the relevant delivery note, and sent to the delivery address provided by the Customer at the time of ordering. Delivery cannot be made to hotels or PO boxes. Delivery times quoted on the site are approximate times, which represent average processing and delivery times, only on business days. In order for these delivery times to be met, the customer must ensure that he/she has provided accurate and complete information with regard to the delivery address (for example, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

ISAKIN undertakes to inform the Customer of the progress of the processing of his/her order.

PAYMENT

7.1. Accepted payment methods
Accepted payment methods are the following: credit or debit card, Paypal.
7.2. Security of payment methods
Purchases are made securely. ISAKIN uses 100% secure payment solutions. For payments by credit card (debit or credit card), Stripe or Paypal are responsible for ensuring the security of payments. All information provided by customers to ISAKIN is rigorously protected ensuring the confidentiality and security of each transaction.
7.3. Conditions of instant payment
Instant payment must be made in full at the time of ordering. At no time may the sums paid be considered as down payments or deposits. The Customer shall pay for his/her order by bank card in accordance with the provisions of this article or via PayPal, e-gift cards or credit notes.
For each transaction, the Customer must provide the number appearing on the front of the card, the expiry date of the card and the security code appearing on the back of the card (last three digits).
Provision by the customer of his/her bank card number constitutes authorisation for ISAKIN to debit his/her account up to the amount of his/her order.
ISAKIN retains ownership of the item until the Customer has paid in full for the item.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and ISAKIN, by any appropriate means, of any complaints within 14 days of receipt of the product.

RETURNS, RIGHT OF WITHDRAWAL

Return costs are at the customer's expense.
You have a period of fort (14) days following receipt of your order to inform us of your wish to return part or all of your order.
If the delivery method is click and collect in shops or delivery in pick-up point, the delivery date is the date of the arrival of the product in the shop or in the pick-up point and not the date the client went to get the order.
To return a product, the Customer must first request a return in the "My Orders" section of the ISAKIN website.

All returns must be sent back within 14 days in accordance with the Hamon law (article L221-18 of the Consumer Code.) or returned to the shop. Returned items must be in their original condition.
If the item is not returned by the customer within fourteen days of receipt of the postage label, the return is considered void and the customer must keep the product.
The returned Product will be refunded within a maximum of fourteen (14) days from its receipt by ISAKIN, by crediting the amount to be refunded to the Customer's bank account.

Should the customer fail to comply with these conditions, in particular the return conditions, ISAKIN will not be able to refund the item.
Returns in shop for items purchased on the site are not possible.

Return address is:

ISAKIN (e-shop returns)

9, rue André Del Sarte

75018 PARIS